We will work with you to design your horse. After the design is agreed upon, we'll will require full payment.We don't offer refunds. These are custom-made Carousel Horses. As
with anything handcrafted, there may be a a tiny satin snag, or a glue string,(or an interesting seam) in the ponies--NOT flaws--but the things that make them unique.--.treasure
them! Perfection comes with made-by-the-millions products. Your horse is special, made with love, and always individual.. we do not send flawed horses--ever!
If you decide to cancel your order for some reason, it MUST be done within 24 hours of order, since we've usually begin work on your custom horse. This applies to ALL orders,
including horses on sale. We'll refund your money if you cancel your pre-paid order within the 24 hours. Refunds for canceled orders take between 5 to 10 days.Sometimes
problems come from the customer not reading the spefications and dimensions, and thinking they are larger, or smaller, or hard-bodied, or sturdy enough to sit on, etc. , so
Please read Dimensions and Specifications before ordering.
If you call us to discuss details regarding a custom order, We will ALSO need an email from you with the same information to add to your file so that we may refer back to it
during the patterning and construction process.
Please ask questions before purchase - this includes questions about sizing, color, material, etc. I will post a picture of your pony before it is shipped for you to approve.
PayPal™ is an alternate method for purchasing your order. It enables any individual or business with an email address to securely send payments online. With a PayPal account, you
can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. Your credit card and bank numbers are never seen by
the seller or merchant. Plus, you're 100% protected against unauthorized payments sent from your account.
We will also accept your personal check (US only), Money Orders, and Cashiers Checks. Payments made with Money Orders or Credit Cards will be shipped as soon as possible.
Payments made by check will be sent as soon as the funds are verified, approximately 1 week.
.
.
with anything handcrafted, there may be a a tiny satin snag, or a glue string,(or an interesting seam) in the ponies--NOT flaws--but the things that make them unique.--.treasure
them! Perfection comes with made-by-the-millions products. Your horse is special, made with love, and always individual.. we do not send flawed horses--ever!
If you decide to cancel your order for some reason, it MUST be done within 24 hours of order, since we've usually begin work on your custom horse. This applies to ALL orders,
including horses on sale. We'll refund your money if you cancel your pre-paid order within the 24 hours. Refunds for canceled orders take between 5 to 10 days.Sometimes
problems come from the customer not reading the spefications and dimensions, and thinking they are larger, or smaller, or hard-bodied, or sturdy enough to sit on, etc. , so
Please read Dimensions and Specifications before ordering.
If you call us to discuss details regarding a custom order, We will ALSO need an email from you with the same information to add to your file so that we may refer back to it
during the patterning and construction process.
Please ask questions before purchase - this includes questions about sizing, color, material, etc. I will post a picture of your pony before it is shipped for you to approve.
PayPal™ is an alternate method for purchasing your order. It enables any individual or business with an email address to securely send payments online. With a PayPal account, you
can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. Your credit card and bank numbers are never seen by
the seller or merchant. Plus, you're 100% protected against unauthorized payments sent from your account.
We will also accept your personal check (US only), Money Orders, and Cashiers Checks. Payments made with Money Orders or Credit Cards will be shipped as soon as possible.
Payments made by check will be sent as soon as the funds are verified, approximately 1 week.
.
.
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