We will work with you to design your horse. After the design is agreed upon, we'll will require full payment and all sales are final.We don't offer refunds. These are custom-made Carousel Horses. designed and handcrafted specifically to your instructions Please read Dimensions and Specifications before ordering . .If  horse is damaged in shipping, it is fully insured, but don't discard the box or packing material-- you'll need it to show the carrier.  Insurance won't  be honored without it, and money can't be refunded  To save you a ton of money,orders are shipped usps ground (6 days)unless you wish to ship priority (3 days) email me if you want to changeIf you decide to cancel your order for some reason, it MUST be done within 24 hours of order, since we've usually begin work on your custom horse. This applies to ALL orders, including horses on sale. We'll refund your money if you cancel your pre-paid order within the 24 hours. Refunds for canceled orders take between 5 to 10 days.Sometimes problems come  from the customer not reading the spefications and dimensions, and  thinking they are larger, or smaller, or hard-bodied, or sturdy enough to sit on, etc. , so  Please read Dimensions and Specifications before  If you call us to discuss details regarding a custom order, We will ALSO need an email from you with the same information to add to your file so that we may refer back to it during the patterning and construction process.Please ask questions before purchase - this includes questions about sizing, color, material, etc. I will post a picture of your pony before it is shipped for you to approve.As with anything handcrafted, there may be a a tiny satin snag, or a glue string,(or an interesting seam) in the ponies--NOT flaws--but the things that make them unique.--.treasure them! Perfection comes with made-by-the-millions products. Your horse is special, made with love, and always individual.. We do not send flawed horses--everPayPal is the safe ;method we use to pay for your order.  It enables any individual or business with an email address to securely send payments online. You can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. Your credit card and bank numbers are never seen by the seller or merchant. Plus, you're 100% protected against unauthorized payments sent from your account.We will also accept Money Orders, and Cashiers Checks. Payments made by check will be sent as soon as the funds are verified, approximately 1 week.